Press Release: HSJ got Clever Together with its readers

Press Release: HSJ got Clever Together with its readers

Press Release: HSJ got Clever Together with its readers


Health Service Journal is engaging its readership to find real implementable ideas for improving the NHS using an innovative ‘crowdsourcing’ company Clever Together, the winner of an NHS Institute for Innovation and Improvement award.

The HSJ emailed all its readers this morning announcing it will use the social media style website to ask its readers specific questions designed to find real implementable ideas for improvement. The crowd will filter out the best ideas by voting them up or down and by commenting directly. The site can be accessed from any computer or mobile device at any time and all comments and ideas are submitted anonymously and so treated equally.

The first question being asked on Wednesday 19 June is: ‘What are the behaviour and process changes you believe are needed for the NHS to deliver consistent, financially sustainable 24/7 working?’ The conversation will run for three weeks starting from this date. A selection of the best responses will be published in HSJ and analysis of the process and the anonymous data behind it will be supplied by the co-founder of Clever Together Dr Peter Thomond.

Speaking about the launch of the campaign today Dr. Thomond said: “Crowdsourcing is a remarkably cheap, simple and powerful way to give people an equal voice. So far we have used the process on specific NHS projects to empower staff to solve practical problems that affect them and their patients.

“We are delighted to be working with the HSJ to give the crowd a voice to help drive improvement across the wider NHS, but still focusing on specific issues where great ideas are needed most.”

Clever Together works with the NHS directly through its ‘Patient and Family Echo’ programme’, examples include:

Dorset Country Hospital (DCH) in December 2012 to improve patient experience within the trust’s infection control side rooms. The campaign asked cleaners, porters, doctors and nurses to submit their ideas anonymously.

Staff made 125 contributions suggesting changes to the side rooms and the processes used to deliver care. Several of the changes have already been implemented and DCH has engaged a volunteer to monitor the improvements.

The ‘Patient and Family Echo’ process has been used by 15 organisations across the NHS, including North East Ambulance Service (NEAS), East Cheshire NHS, and North Essex Partnership NHS, all of whom have used it to improve patient experience, productivity and efficiency by gathering ideas from their staff.

Each of the campaigns were run for only a matter of weeks but produced results that led to service improvement that was both quick and transparent. The ideas that came from each of the Clever Together campaigns are now in the process of being implemented at the Trusts.